***SOLUTION*** Firmware Update for Windows 10 Not Working

Comments

31 comments

  • Bruce

    Hello HarpChim,

     

    Thank you for joining the community and sharing your solution.

     

    I will check on this and confirm once we have an update as well as more information. Again, we appreciate your post as it is very insightful. 

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • fjd

    I tried as you suggested and when I go to install the Jaybird driver, Windows10 tells me that I already have the best driver and refuses to install it. I guess its possible that the disable signing is not really disabling but I have tried it multiple times.

    Thanks for the respose though!

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  • HarpChim

    Hi fjd,

     

    Just be sure that when you click on "Update Drivers" > "Browse my computer for driver software" don't Browse for the drivers on that screen. You have to go to "Let me pick from a list of available drivers on my computer" > "Have Disk" > and then Browse for the drivers from that screen (it starts on the A: Floppy Drive).

     

     

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  • shreyamtaneja

    Thank you so much for the solution! I even contacted jaybird but they could ot help with the matter but your solution worked!

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  • modawg

    Thanks, this worked perfectly for me.

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  • stevebiko

    Didn't work for me.

    Instead I manually installed the Jaybird driver using the method described here.

     

    http://rake.sh/2011/09/23/how-to-get-past-the-best-driver-software-for-your-device-is-already-installed-in-windows-7/

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  • mltkrs

    Thanks a lot. This worked!

     

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  • swardasaurus

    Dude, this was so helpful, thank you so much.

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  • martellog

    great! thanks @Harpreet Chima? ! It worked really well. I just had to do the leave the assistent insturctuins, leave it running, open the device manager, "update" the driver for the generic, and then the firmware update continued the way it was supposed to.

     

    You saved JayBird, you should charge them!

     

    Cheers

     

    G.

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  • Hamzatahir14

    Thanks a lot for this it worked perfectly for me! But the fw version the Jaybird is showing me is 1.3.2 and the firmware version that Jaybird site shows to be installed is 1.4.0. any help in this regard?? ​

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  • Hamzatahir14

    Fw version showing 1.3.2?

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  • HarpChim

    It says the same thing on my screen, @Hamza Tahir? 

     

    I know the website says "Version 1.4.0 of the Jaybird X3 firmware reduces the volume of the voice prompts." But when you download the software, the filename is "Jaybird_1.4.0_x86_release_X3-1.3.2." Once you open the app, it says "SW Version: 1.4.0" and once it's ready to update, it says "FW Version: 1.3.2." Capture

    So I think 1.4.0 refers to the Update Assistant's version number and 1.3.2 is the correct version number for the firmware (FW).

     

    @Bruce Jason Balaoro? Can we get some clarification on this? Thanks!

     

    Edit: Actually, Bruce said the correct version is 1.3.2 on this thread: https://support.jaybirdsport.com/s/question/0D55A00007juN9cSAE/14-for-x3?t=1533314207669

     

    The update page should be fixed if this is actually the case.

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  • AsuraBlackStar

    thanks, It worked. @Hamza Tahir?  1.4.0. is the version of update utility.

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  • fjd

    Thanks! That worked like a champ!

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  • srohr

    Thanks worked!!! And jaybird come on send this driver to Microsoft sign it!

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  • HarpChim

    Bumping so new people can see this.

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  • nanoo

    Disabling security features is a crappy workaround.

     

    Jaybird signing their driver updates shouldn't be that hard.

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  • naronarek

    What a confusing mess! I get a notification in the app telling me there is an update which will allow adjusting the volume of the voice prompts. Visiting the webpage on the phone didn't work and there wasn't a single message saying that you have to be on a computer.

     

    After figuring that out, there is different info on the website, saying version 1.4.0 instead of 1.3.2 and that the update only reduces the volume of the voice prompts and not that it can be adjusted. Then you have to use this workaround if you are unfortunate enough to have a windows device...

     

    After an hour of trying I finally have the update and know what it does. Now my eardrums don't get blown out by "battery 20%" but it still louder than what I would like it to be.

     

     

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  • DorukGürkut6481

    I cannot see or select the "lhusbdfu.inf" file after selecting the "package" folder at step 4. I select the package folder, hit next, then there is a really fast, like half a second, loading of something that I cannot see. However, the application does not start in the end and I keep staring at the same instructions screen. Any idea why?

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  • JamesMeschia19

    It wouldn't allow me to update the device by opening the folder so i had to update the driver manually, using the same folder that has been assigned and somehow the force update worked and now it's all good.

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  • Kkasp75

    Every time I start the update, my computer says "USB device not recognized" and disconnects them from my computer. How do I get around this?

    ?

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  • DanielF847

    @Neal Jack?  I felt the same way, and then I realized that they signed the installer but not the driver :smh: which is even dumber.

     

    I made a separate thread explicitly asking for the drivers to be signed instead although their development staff hasn't gotten around to replying to it thoroughly

     

    https://support.jaybirdsport.com/s/question/0D55A00007keFIBSA2/when-will-a-signed-version-of-the-windows-dfu-driver-be-released

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  • workaroundosx

    I couldn't get the update tool to work in Windows 10, and didn't find this option of disabling device driver signing until just now. If you are still having troubles, I found that the MacOS X one works just fine. Since I don't have a Mac, I just made a VM of it instead, following these instructions:

    https://techsviewer.com/install-macos-10-14-mojave-vmware-windows/

     

    I then forwarded the Bluetooth headphones in DFU mode to the VM (Player -> Removable Devices - > Generic Bluetooth Adapter -> Connect), and it installed just fine. At the end, it will disconnect and reboot the headphones. This puts them in Windows again, so I just unplugged them and put them back in DFU mode, sent them to the VM, then it rebooted the headphones one last time and it was all done and worked. The stupid prompts are still loud, but not quite as earsplitting. Dunno why they can't just lower it more. I swear to God though, if "BATTERY 20 PERCENT!!!!" or "CHARGE ME!!!!" wakes me up one more damn time, these are going in the garbage where they belong.

     

    I had to wait a year and then install an OS X VM, but hey, maybe I can finally sleep wearing these headphones now. Never again, Jaybird. Bose from now on.

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  • none1none

    Is it just me, or are the voice prompts the SAME volume as before? I updated successfully, but can't get them to be quieter....

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  • DanielF847

    Jaybird updater 1.4.1 was released today and includes signed drivers, DO NOT use the solution listed above as it is no longer necessary

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  • HarpChim

    Thanks for the update @Daniel Fallon? . I updated the OP.

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  • R80

    There was something with the x86 install that my AV didn't like. Reference the following PNG file. However I was able to install the firmware successfully since it didn't block out the x64 installer.

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  • FCESARIO2

    What is the latest firmware for Jaybird X3? i updated it and says firmware v1.3.2 in the jaybird app.

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  • scott456

    Thanks @Harpreet Chima?  and @Daniel Fallon? for the info and link. Funny how on the "official" firmware page as of Nov 7, 2018 shows the newest version as 1.4.0. ...Who knows what to believe from the company... sigh.

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  • daenrr

    Thank you, I appreciate this so much, it helped for me to update my firmware.

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