My Jaybird X3s quit operating 2 days in row about 35-40 minutes into a run. Battery fully charged.

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2 comments

  • Logi_Bruce

    Hi MarkJaybird,

     

    I am sorry to hear that your Jaybird X3 stopped working. This is not the behavior and performance expected from the product.

     

    Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • MarkJaybird
    Thanks for the reply however, not sure that you read my question. At this time I have no problem with charging or battery life. My problem seems to be with sweat or something else that causes the X3’s to quit working for a while when exercising. This morning (3rd in a row) the X3’s made it through the run and quit once I made it home. I wiped them off and let them sit for about an hour. I was then able to power them up, had 80% power remaining and working fine. Looking for tips on how to prevent this from happening. Do I have a faulty pair? Mark Coolican Heat Tracing Products Manager
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