Ear tips keep falling off

Comments

13 comments

  • Bruce

    Hello JasonKay4421,

     

    I am sorry to hear that your Jaybird X3's ear tips fall off. Let me help improve your experience.

     

    I sent you an email and I will provide you details on how we will proceed.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Mrwrightguy

    I have the same problem, I have tried the fit testing video. I have tried everything.? I have had them for just over a year but from all the people reporting this it seems like a manufactures defect.

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  • Bruce

    Hello Mrwrightguy,

     

    Thank you for reaching out to us about this concern.

     

    I sent you an email as well.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Ragepaw

    I have exactly the same problem. I have already contacted support previously, and they sent me new tips, which have also started falling off.

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  • wkbutler

    Same problem here. I have ordered the accessory kit twice now. Still keep falling off and loosing the only size tips that fit my ear. What can be done?

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  • Bruce

    Hello Ragepaw and wkbutler,

     

    I am sorry to hear that your Jaybird ear tips keep falling off.

     

    Please clean ear tips regularly of dirt and wax buildup.

     

    To clean, remove ear tips from earbuds, then gently wipe away dust and oil with a dry cloth, and/or use warm water and mild soap to remove buildup. Completely

    dry before reattaching.

     

    Before charging, ensure your buds (and charge case if applicable) are completely dry of sweat and water.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Ragepaw

    Bruce,

     

    That was a thoroughly useless response. My tips fall off constantly and have since the day I removed them from the package.

     

    This does not happen because they are dirty.

     

    https://i.imgur.com/HtygTwi.png

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  • Ragepaw

    You'll note in that pic, that they are completely clean, and yet still fell off.

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  • Jenncue

    I have the same issue. And have had it since day one. I have lost so many ear tips. And for me it's not just the silicone tips but the foam tips as well. It's so frustrating. ?

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  • Bruce

    Hello Ragepaw and Jenncue,

     

    Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Emmanuel Arias

    I have the same problem! please send me that email

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  • Emmanuel Arias

    I have the same problem! I clean the tips but still keep falling off

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  • LawrenceMimun5899

    Same problem.. please send me the email...?

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