Not holding charge

Comments

7 comments

  • Bruce

    Hello jogearce,

     

    I am sorry to hear that your Jaybird X3's won't hold a charge. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • jogearce

    Thanks Bruce. I will try that. However, my wife has had a pair for over a year and hers work just fine. I will reach out to you again if the above suggestions dont work.

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  • jogearce

    Still not holding charge. My wife and I charged them both ?on the computer and hers are still going strong. Mine lost charge already and I didnt even use them.

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  • Bruce

    Hello jogearce,

     

    Sorry to hear that it did not work. Please expect an email from us regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Myheadphonesneedhelp

    Ay, I have exactly the same problem. One day they worked fine, I woke up the next morning and the battery started lasting 10 minutes max. Any ideas on a fix or if warranty is applicable in any way? Thanks!

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  • amybeth

    Same thing has happened to me . . . twice. I got a replacement pair and then followed the rules for charging via computer only. My headphones stopped working during the first two miles of my last marathon and haven't held a charge since.

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  • Kelsey Chaon

    I have this same issue. Charge it for hours and it shows the green charges light. Turn it on and can barely get 25 minutes of battery life.

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