My headphones continually disconnect. They will work for approx 10 minutes then it plays a series of tones and then they both disconnect. I rarely get through an entire work out with them.

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2 comments

  • Bruce

    Hello A2ron1,

     

    I am sorry to hear that your Jaybird Run XT's disconnect. This is not the quality we're expecting from our product.

     

    Please observe the buds to further isolate the issue, you can connect the buds to a different device or a device with a different OS. Resets are also recommended, I included both methods:

     

    To soft reset your right earbud:

     

    -Place your right earbud into the charge case and close the lid.

    -Open the charge case and remove your earbud.

     

    To hard reset your right earbud:

     

    -Turn off your right earbud by pressing the right multifunction button for 3 seconds.

    -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

    -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

    -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN XT in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN XT earbuds? and reselect your favorite preset from the Jaybird app.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • A2ron1
    Thanks for the reply. I should mention that I must have clicked the wrong product, i have the Jaybird Run...not the Run XT. Anyway. I did the hard reset as you suggested. I cleared the Jaybird Run from my list of Bluetooth devices and then reconnected them. They worked for about 10 minutes of my run and then both gave a series of tones and then disconnected. I tried reconnecting them through the standard Bluetooth connection process with the flashing green light but they wouldn't connect. What next? Thanks for your help.
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