why do the buds power off after about 30 min. Very annoying because I am using them for phone calls.

Comments

2 comments

  • Logi_Bruce

    Hello upyp,

     

    I am sorry to hear that your Jaybird Run XT buds are turning off. This is not the quality we're expecting from our product.

     

    Please observe the buds to further isolate the issue, you can connect the buds to a different device or a device with a different OS. Resets are also recommended, I included both methods:

     

    To soft reset your right earbud:

     

    -Place your right earbud into the charge case and close the lid.

    -Open the charge case and remove your earbud.

     

    To hard reset your right earbud:

     

    -Turn off your right earbud by pressing the right multifunction button for 3 seconds.

    -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

    -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

    -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Agentsmittie

    Jaybird keeps sending mindless standard answer instead of addressing the issues.

    THIS IS A REAL PROBLEM WITH THE DEVICE THAT NEED TO BE ADDRESSED.

    Most of us, myself included, are intelligent enough to check and ensure that the device is charged properly.  And not deaf enough to hear the "fully charged" message from the buds while turning on.

    I also followed the instructions to reset the buds multiple times.

    The device just have a tendency to randomly power off, especially during phone/Zoom conferences

    PLEASE ACCEPT THAT THIS IS A REAL DEFECT/BUG THAT NEED TO BE FIXED

     

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