Why did my Jaybird X3 right earbud stop working

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2 comments

  • Logi_Bruce

    Hi Sam1167,

     

    I am sorry to hear that your Jaybird X3's right bud stopped working. This is not the quality we're expecting from our product.

     

    Please check your buds are clean and free of debris.

     

    Here is a list of steps for the Factory Reset that will help resolve the issue:

     

    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

     

    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Sam1167

    Hi,

     

    I did all of the following already and still no result. This is my second pair of X3s and it is very disappointing to get the same end results. It makes me rethink if I should get Jaybirds again in the future.

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