Can’t connect to app

Comments

4 comments

  • Official comment
    Bruce

    Hi Gurjap,

    Thank you for updating this post.

    Can you try and uninstall and re-installing the Jaybird App? Then, try to connect the buds once more via Bluetooth. Once connected, the buds will auto-connect to the Jaybird App.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Bruce

    Hi Willyrider13,

     

    I am sorry to hear that you cannot connect your Jaybird Run to the Jaybird App. This is not the behavior and performance expected from the product.

     

    Kindly try the following troubleshooting steps to resolve this issue:

     

    1. Forget/ Remove Jaybird RUN in the Bluetooth settings of your phone.

    2. With the Right bud turned off, press and hold the right button to enter pairing mode. The audio prompt will say “Go to Bluetooth Settings and select Jaybird RUN”.

    3. While in pairing mode, double press the right button again to perform a reset. You will hear a series of beeps followed by “Power off".

    4. Power on the Right bud again and it will automatically enter pairing mode.

    5. Pair Jaybird RUN via iOS Bluetooth Settings.

    6. Launch the app again and wait for connection.

    7. You should see a “Bluetooth Pairing Request” pop up on screen.

    8. You will need to tap “Pair” on this message and Jaybird RUN should connect to the app successfully.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Joseph Friend

    Hello, I am having the same problem and these steps did not resolve my issue.  Please advise.

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  • Gurjap Samra

    me too they keep saying connecting but they don't connect to the app on my XR

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