Estou com problemas com os fones, eles não carregam, estão com 4 meses de uso conecto os fones ao clipe de carregamento, a luz da carga continua vermelha mesmo após várias horas conectado. Cordialmente, Everaldo Alves de Lima

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  • Bruce

    Hi Everaldo,

     

    Thank you for your joining the Jaybird community. Currently, we can reply in English only. If you would like to chat with a team member in Spanish, please use the Contact Us form on the Support page. I will try and assist you here as much as I can.

     

    Using google translate, I understand that your Jaybird Freedom 2 does not charge. This is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/es-es/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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