I cleaned wax out of holes and now no volume.
I am sorry to hear that your Jaybird Freedom 2's does not have volume. This is not the quality we're expecting from our product.
Please check if the buds are connected and source device (your phone/tablet or computer) is not on mute. Please also check if the buds are turned on and selected as default for media audio.
Here is a list of steps for the Factory Reset that will help resolve the issue:
1.Make sure your buds are powered off.
2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.
3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.
You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.
Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Jaybird Customer Experience
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