I am unable to use the play/ pause middle button on my freedom 2?



  • Logi_Bruce

    Hi Katmorg,


    I am sorry to hear that your Jaybird Freedom 2's power button does not function properly. This is not the quality we're expecting from our product.


    If you can turn the buds on/off using the power button, please follow the steps below to reset your buds to resolve the issue:


    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green. 

    3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset. 


    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


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  • Katmorg

    Thanks Jaybird_Bruce, I have reset them without sucess. When I press the middle button I get a short tome but nothing happens. Is there anything I should try? Is this issue covered by? warranty?

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