My freedom 2 earbuds won’t turn on. Can’t reset and charging is difficult. Please advise



  • Logi_Bruce

    Hi DazL5797,


    I am sorry to hear that your Jaybird Freedom 2 won't turn on. This is not the behavior and performance expected from the product.


    Please try these suggestions that can help to resolve the issue of your headset:


    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.


    Feel free to reach back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


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  • DazL5797
    Hi Bruce, Thank you for your email and advice. I have tried as you suggested (connecting to computer) and still having no luck. I don’t however do the things you mentioned with my ear buds. When I connect the buds to the charger, the light on the buds is red and they don’t respond when I press the power button whether connected or disconnected. Any more suggestions please? Kind regards Daz Lewis
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  • Sam Kev

    While plugged in, press and hold the power button for a few seconds, unplug the headphones from charger then press the power button for a few seconds. It worked for me. Hope it works for you!

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