My jaybird X2 doesn't play music from any phone or laptop but I can take calls



  • Bruce

    Hello Rjkn,


    I am sorry to hear that your Jaybird X2 does not play music. This is not the behavior or performance that we expect from our product.


    Let me create a ticket for you here in and provide you details on how we will proceed.


    Feel free to reach out back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


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  • Carmen Diane Burden

    I'm was having the same issue. What I found that worked was bluetoothing the headphones to my computer where they worked just fine (make sure you play around with the volume a little bit), then disconnecting from the computer and retrying on my phone. Magically worked. I'm thinking this has something to do with headphones/Android software not communicating correctly, thinking they are "muted". 

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