How to get my jaybirds x2 fixed

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1 comment

  • Bruce

    Hi Eb1014,

     

    I am sorry to hear that your Jaybird X2's buds do not work. This is not the quality we're expecting from our product.

     

    Please check your buds are clean and free of debris.

     

    Here is a list of steps for the Factory Reset that will help resolve the issue:

     

    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Hold both volume buttons for eight (8) seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

     

    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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