Hello. How long is the warranty on the X3. I have read anything from Lifetime to 2 years to 1 year. Mine were purchased on Dec '17 and the right ear just stopped working. Very disappointed considering I only use them for commuting to work.

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2 comments

  • Logi_Bruce

    Hi shaolin95,

     

    I am sorry to hear that your Jaybird X3's right bud stopped working. This is not the quality we're expecting from our product.

     

    Please check your buds are clean and free of debris.

     

    Here is a list of steps for the Factory Reset that will help resolve the issue:

     

    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

     

    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

     

    As for warranty, the X3 has a one-year limited warranty. Please refer to the information on the box/packaging as well as your user guide/manual.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • shaolin95
    Well luckily I remembered that I had 2 year warranty frmo Best Buy so I will be able to exchange them but clearly I am NOT buying another Jaybird since I would have been screwed right now if it was not for the extended warranty. Goodbye
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