Jaybird X3 Battery Problem

Comments

36 comments

  • Natalino Silva

    I am having the same issue. I'll be using it, then shut them off, when i trie to use the again they will have no charge. I have to leave them plugged in whenever not in use so they can be charged. I hoe something will be done because i absolutely love this thing.

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  • Dennis Laufersweiler

    I've also recently had the same issue. Fully charged the headphones, then left them off for a day without using, came back and they don't even turn on? I contacted support and they opened a warranty claim. I hope I can get them replaced but I no longer have my receipt (Best Buy purchase maybe in late 2017?) I see these currently sell for much less than what I paid for them back when purchased new. Sounds like the battery might be easily fried by leaving on a charger for too long, which is really a design flaw. Don't we all plugin these sorts of things overnight or walk away for a few hours, often longer than just 2.5 hours?

    Support was very courteous on my first call, but I'll have to wait and see what the follow-up is with them. Encouraging so far.

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  • Paul Liesenberg

    The "draining the battery" instruction is nonsense when the X3 turns itself off saying "charge me" and then when you turn it on it claims "Battery 40%". Then you do anything and it turns off again pretty much right away saying "charge me" - and my inquiry in Amazon goes unanswered. 

    All the key tricks described here DO NOT WORK. And what on earth is the 8 key process? The X3 turns itself off if you push the power key 8 times quickly so the "5 second press" at the end just gets them to turn on and try to pair? Why do it twice?

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  • mboyce24

    Mine are doing the same thing.  The last two days they say fully charged and are down to 20 percent in an hour and turn off  a minute after indicating they are at 20 percent.  I contacted support but they can't do anything because my buds are out of warranty. They did give me the same fixes and NONE of them work. I've had these for awhile but just opened the box last week.I will never buy Jaybird again. 

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  • mboyce24

    I was getting almost an hour but tried one last time today and they didn't last 30 minutes. At 30 minutes they indicated 40 percent and turned off. I restarted and they said 20 percent. So they didn't work right out of the box and when I got them started could never reach an acceptable battery level. In the garbage they go. Didn't even last a full week. . 

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  • sean miller

    Not sure if mine is the same headset but for mine the Battery is a 350834 Lipo. That amounts to a 3.5mm thick, 8mm wide, 34mm long battery. The battery is accessed through the cover opposite side of buttons, (charge side) and once the cover is loosened, it requires you to slip a small bladed screw driver under the charging circuit board and pry it off the cover(glued). Once the circuit board is removed Then you can get to the battery. The battery is also glued down near the red and black connections. Will need soldering iron to remove wire at battery, to remove. Battery is the culprit most of the time. You can usually check the headset by leaving it in the charge cradle and with ear piece in ear turn on headset and if you hear the usual ....then likely headset is fine. Have several of these I bought broken that I have had similar issues. Hard to find exact size replacement battery. I have ordered several 350926 shorter slightly wider batteries to fix the truly dead ones I have, though I expect that they will have shorter run times. Will likely take battery leads out of unit and put on a connector and add a larger (still small) Lipo battery and attach to cord. This will help eliminate the cradle that once lost makes unit useless to charge. Not sure the model I have is one being discussed but can’t imagine them being very different. Update: mine are Jaybird freedom f5 so not sure info pertains....but maybe. 

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