X3 Battery issue

Comments

33 comments

  • Ohbother
    Same problem here. My X3 also loses 40% of its charge overnight while it's off. My bet is that they will reply to you suggesting a factory reset - that seems to be there goto answer for all problems jaybird.
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  • Jmweihs
    I'm having the same problem. I exchanged mine for another pair to see if that fixes the problem
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  • Bhuvesh

    I have also tried to use it with the flat audio settings but I am still facing the same problem. I am also facing issues with the control with my android phone sometimes the controller doesn't respond then I have to manage through my phone.

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  • P5281

    I've got the same problem. Buds use 50% charge while off overnight. They use the remaining 50% during a 1.5hr workout. Will try a reset today. Does anyone have some tips? thx

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  • reeffish

    I have the same problem here. I fully charge at night and the next afternoon the X3's is down to 40%. Within 10 minutes of exercise they are down to 20%! I contacted Jaybird  support and they suggested factory reset. Will do, but am sure this will not help. My original X3's did not last a moth before they broke. (static in left ear bud and eventually failed -would not power on) This is my warranty pair. I am attempting to get full refund as both pairs I have had have not lasted 2 months before failing!!!!!

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  • a_akak

    I have the same problem ... Been trying to contact UK Support for replacement without any luck

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  • Sanchman
    I have been waiting to hear back for 4 months. All I have been told was they are out of stock.
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  • seilogramp

    Same issue with mine. I am on my second pair. Support graciously RMA'd my original pair. Now, after 1 month of using these, it's starting to exhibit the same issues. I charge the buds until the light changes from red to green. To verify they are charged I power on the buds to hear "battery fully charged." Then I power them off to prepare for the next day. I power them on the next morning and they are already down to 60% after being powered off all night. By the time I begin my run later that day, they are down to 20% and eventually shut down 90 minutes into a 2 hour run. So now I'm bringing my $9 wired headphones with me as backup.

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  • Jmweihs
    I just returned my second pair back to Best Buy and got the wireless Bose sound sports. The battery life is rated at 6 hours but I'd rather get a true 6 hours vs 4 hours that I was getting with my X3s
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  • SafariJesh

    I just bought the x3s a week ago and am facing the same issue Bhuvesh. Is this normal or is my battery faulty?

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  • seilogramp

    It's normal for me. I've now RMA'd my buds 3 times and I'm now waiting to receive my 4th pair of X3 buds I appreciate that support is taking care of this each time. However, at some point this needs to be fixed.

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  • Lamoro

    what is your plan when the warranty is over and a week or month later this happens again? DO u have moeny to purchase brand new wireless? Even with extended warranty, it will be hard.

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  • JK812978
    I got my Jaybird X3 around a week back and I'm facing the same problems with my headphones. The headphones charge within an hour and it gives me around 4 hrs of listening. From these posts I think its not an isolated problem and many are facing it. The worst part is that I have been trying to reach the customer care for the last 3 days and there has been no response from them. Jaybird has lost its credibility. Its not uncommon for such problems in electronics but a better company would address such problem or at least show the courtesy to reply back to customers. I understand its the most overrated headphones out there in the market right now and its curious that every one of the reviews failed to mention this problem. I would suggest others NOT TO BUY this headphones
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  • Steve2017

    I believe this problem is caused because the controller unit is not sweat-proof. Sweat gets into the inline controller and shorts something that causes the battery to drain quickly. Also the LED light will eventually stop working (or stay on even when the unit is powered off), and eventually the headphones will die completely. This has happened to two sets now. If you read their warranty statement, it is clear that they know this is a problem.

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  • BJ983439

    Im concerned about my battery life too. Bought the X3:s last week. After one 1.5 hour run they are already down to 60% and thats even with mostly listing to a podcast (I'm guessing music would consume even more battery). This is unacceptable since they promised 8 hours of battery life.

     

    I will return on warranty.

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  • tyman1st

    Same here. Second pair too.

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  • TA159096

    Having these issues as well. X3s are not even 5 months old. I opened a support ticket. Heard nothing so far. How long is the reaction time here?

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  • MF245315

    Same issue here. Originally thought maybe I stored them funny and the button got pushed, but after leaving them out on a nice flat surface it seems to be the X3s. In addition they started to power off on their own mid run even when I started the run fully charged. Was about to submit a warranty claim, and the left side went out completely. Now I am waiting for them to be replaced. This looks to be a common failure judging form the reports.

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  • seilogramp

    As stated above, I'm still on my 4th pair of X3 buds. These have lasted longer than any previously RMA'd buds. So maybe I finally got lucky. Or did I just jinx it?

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  • BzOSU
    I wish I would have read this before I bought my first pair. They never lasted more than 4 hours out of the box. When I finally got around to complaining, they stopped working altogether. My second pair never lasted more than 2 hours. I don't want to keep this up forever, doesn't make sense that they don't meet advertised claims out of box....feels like class action to me
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  • seilogramp

    My 4th pair eventually would no longer power on. This time support had me just cut the buds in half to make them unusable, send them a photo, then they sent me a new pair. Now on my 5th pair. My warranty is up in November, so not sure what I'll do after that. I do love the sound and the fit, but 25% of the time the buds are in some sort of unusable condition, waiting for an RMA or in transit. One thing I've noticed on the FAQ (https://jaybirdsport.com/en-us/x3-faq.html) is that Jaybird suggests that the charge time should be limited to 2.5 hours. I will typically charge them after a run, then just leave them overnight. They also recommend to charge the buds when you hear the ‘Charge Me’ voice prompt (about 10% battery remaining). This is contrary to what most manufacturers recommend for their Li-ion devices, which is to charge the device to 100% as often as practical, as the internal circuitry should be able to handle it. At any rate, I'm going to try to follow the recommended procedure for charging and see if that makes any difference.

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  • Chode
    I bought 2 pair back in April and mine crapped out 5 months later. My wife's pair is working normally but that is only because she doesn't use them often. Jay bird support has my claim currently under review after I sent photos of the X3 buds cut in half as requested. I suspect sweat is the issue as I mountain bike 3 days a week tight to the back of my head. I've charged mine from a computer every time and not extensively so I don't suspect overcharging. I might cover the charging terminals on the controls with electrical tape when I use them to see if that helps on the new set. Aside from the lousy range, everything else was gravy. Bummer!
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  • seilogramp

    For anyone having a support issue that is not being resolved in a timely manner, my suggestion is to call.

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  • dario_147

    hi, did anyone manage to get a replacement for the faulty battery? Battery life of my device just after 4 months is less than one hour.Just called the help line to be told that i need to contact the shop where I bought them. Jaybird has done his job: the confirmed the unit is faulty. now it is not their job to change it. Really?!?!?!

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  • reeffish

    JayBird products are garbage! I am on my 5th pair of warranty Jaybird x3's.

     

    My original pair and next 4 warranty pairs either had a bad ear bud (static) and/or the battery failed. Not one pair last more than 5 months before failing.

     

    I am on my 5th warranty pair and all is good so far. (I have had them maybe 3 months)

     

    With that being said use the link below to start your warranty claim. The warranty process is a little confusing and takes a while but is the only way to get any satisfaction for the $120 spent on earbuds!

     

    http://support.logitech.com/en_us/contact

     

    Good Luck!

     

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  • dario_147

    thank you, but I'm in UK... I've contacted directly Jaybird and the only thing they have been able to do, has been to ask me to do a reset of the device than to confirm it is faulty. And that's it, apparently I need to contact the shop where I bought it to exchange it, not their business anymore...

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  • reeffish

    Sorry to hear that. Even more reasons to never buy a Jaybird/Logitech product again.

     

    They should warranty their products from defects for at least a year no matter where you live or bought their product!

     

    I am fortunate that they have honored their product 5 times but would prefer a product that does not fail every 5 months.

     

    I personally believe they got a bad batch of betteries/products from China (or wherever they are made). And I believe after all the warranty claims made, know about this and continue to sell them. (should do a recall).

     

    Playing the odds of people not following up, on a warranty claim I am sure!

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  • reeffish

    The factory reset is their go to excuse. You have a bad battery. This happened to me 4 times now. The only thing I can say is try the link I posted. Good Luck!

     

    Never buy another Jaybird product again!

     

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  • seilogramp

    As stated above, constantly recurring issues with charging and powering on. I have now had 5 different Jaybird X3s! Until the last time, this occurred within the 1 year warranty, so support agreed to RMA the buds. Each time these were RMA'd I was left with no earbuds for 2 to 3 weeks. Each time support offered the same fix, which was to power-cycle the buds and/or reset to factory defaults. This never works.

    Below is my history with these buds, including the date and the result. Since these are now out of warranty, I am done with my journey with this manufacturer/model of earbuds. Not much more I can say other than I am very disappointed with these earbuds.

    • 11/24/16: Purchased from BestBuy
    • 01/02/17: Charging issue, reported to Jaybird support. They agreed to RMA
    • 01/24/17: Received replacement X3 buds
    • 03/11/17: Charging and static noise issue reported to Jaybird support. They agreed to RMA
    • 03/31/17: Received replacement X3 buds
    • 04/25/17: Charging issue - solid green led when connecting to charger. Will not power on. They agreed to RMA
    • 05/12/17: Received replacement X3 buds
    • 09/02/17: Charging issue - solid green led when connecting to charger. Will not power on. They agreed to RMA
    • 09/15/17: Received replacement X3 buds
    • 02/24/18: Charging issue - solid green led when connecting to charger. These are now out of warranty. As a result, I am now searching for a different manufacturer
    • 3/1/18: Purchased Bose wired earphones.
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  • reeffish

    As of Friday March 16th 2018, my 5th pair of RMA waranty X3's failed due to bad battery. Status charge light stays red and will not take a charge.

     

    Contacted warranty claims for the 6th time since original purchase.

     

    Do not buy any product from Jaybird/Logitech!

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