My right earphone loses its charge quickly how do i fix it?

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2 comments

  • Logi_Bruce

    Hi Scott333,

     

    I am sorry to hear that your Jaybird Run XT's right bud do not hold a charge. This is not the quality we're expecting from our product.

     

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.

     

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris. 

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Scotty333
    I appreciate the assistance. But now my right ear phone doesn't respond at all. No lights no nothing, dead. The left works just fine. What do you suggest?
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