When I connect my earbud to my Fitbit Ionic watch the right earbud connects no problem but when I turn on the left earbud it disconnects both and the Fitbit Watch won't reconnect to either earbud after that I doing something wrong

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  • Bruce

    Hello rcmp,

    I am sorry to hear that your Fitbit Ionic disconnects and won't reconnect. This is not the quality we're expecting from our product.

    We can try to do reset to refresh the connection.

    - Restart both headset and audio source.

    - Ensure that the audio source has the latest updates installed.

    - Perform a soft and hard reset: https://jaybirdsport.com/en-us/run-faq.html#reset

    *To soft reset your right earbud:

    1.Place your right earbud into the charge case and close the lid.

    2.Open the charge case and remove your earbud.

    If the soft reset did not work,please do the hard reset

    *To hard reset your right earbud:

    1.Turn off your right earbud by pressing the right multifunction button for 3 seconds.

    2.With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

    3.Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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