They fall out, no matter which combination of tips/hooks I use. I want to return them, but Future Shop in Canada won't take returns on headphones if they've been opened. Please help my get my money back?


1 comment

  • Bruce B.

    Hi Awestoll,


    I am sorry to hear that your Jaybird Run XT fall off.


    I've sent you an email with details on how we will proceed with this one.


    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.



    Jaybird Customer Experience



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