I have an iPhone 6 on iOS12.2 and my Jaybird Runs won't connect to the iOS app. It stays on the rotating connecting symbol and sometimes switches to scanning. I've tried updating the firmware but it still does not work. Any solutions?


1 comment

  • Logi_Bruce

    Hello VinSane,


    Thank you for joining the community and for posting your query. I can definitely help you.


    I've sent you an email with details on how we will proceed with this one.


    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.



    Jaybird Customer Experience


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