I got the product I did not order. Why can't you just ship the product I ordered? Is Jaybirdsport.com reliable?



  • Bruce

    Hello pnorapat,


    I am very sorry to hear that you did not receive the product you ordered. Allow me to assist you further.


    I've sent you an email with details on how we will proceed with this one.


    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.



    Jaybird Customer Experience


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  • Kyle Thompson

    I have recently had a similar experience. I had ordered a pair of all black Jaybird Vistas and was looking forward to receiving them. When I opened the package, I saw that I had someone else’s sales invoice and headphones in my box. Obviously, I don’t want to use them because of the fact that they aren’t mine. All I want is to get the ones that I ordered. I have tried calling customer service numerous times only to be left on hold for 15 to 20 minutes with no response.

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