Like many of you, I attempted to order my Jaybird X3's on the official website. Here is the situation I was in...
I ordered the Jaybird x3's on the official website on Saturday, November 12th
I paid for the 2-3 business day shipping so I expected them on Wednesday at the latest.
I received an email instantly saying my card was charged and that they like to keep customers "up to date" and would be sending me a tracking number once it shipped.
By Wednesday I NEVER received a tracking number, or any emails regarding my order. According to these forums they're on "backorder". A normal company usually doesn't list things as in-stock if they're on backorder... Obviously upset with the fact I didn't receive the headphones especially considering i paid for the expedited shipping, I called the support number and explained my situation. The woman told me they can't handle orders over the phone and have no way of handling my case and that I'd have to go onto the Jaybird website and use the "Chat" feature. I clicked Chat Now and got in the queue, this was around 4:30pm. Finally when i was next in queue it kicked me out, told me no representatives were available, and chat was unavailable now. They closed. Rather than dealing with the queue'd customers they'd just close up shop and head home. I sent them an email saying that if they didn't contact me by the end of Thursday, November 17th, that I would be contacting my bank and disputing the charges.
I then went onto Bestbuy's website, ordered the same headphones, got free 2-day shipping, and a tracking number.
Moral of the story - if you want these headphones, buy them from Bestbuy's website.
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