I assume I am doing something wrong. The ear buds come off WAY too easily, very fustrating. Any suggestions, hints or tips?



  • Bruce

    Hi Russell the love Muscle,


    Thank you for joining the community and for posting your query. I can definitely help you with this one.


    Please clean ear tips regularly of dirt and wax buildup.


    To clean, remove ear tips from earbuds, then gently wipe away dust and oil with a dry cloth, and/or use warm water and mild soap to remove buildup. Completely dry before reattaching.


    Before charging, ensure your buds (and charge case if applicable) are completely dry of sweat and water.


    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


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  • AirBaker

    mine are falling off too. :(

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  • Russell the love Muscle

    Nah, doesn't have anything to do with? Sweat or dirt it is just that the buds themselves sliding off of the main audio piece itself. I had an idea to take a very small rubber band like the ones used on braces to put on there to provide a better surface that it has more traction. But do you have any other solutions?

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