Tarah Pro control unit rubber peeling off after 1 month of use and bad customer service

Comments

26 comments

  • Official comment
    Nash

    Sorry to hear that! If you want to contact our support team, via the link below, we would be happy to help you with those. 

    https://www.jaybirdsport.com/jaybird-support/contact-us.html

     

    Thanks,

    Nash // Jaybird Support

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  • Logi_Bruce

    Hi A802,

     

    Thank you for joining the community and for posting your concern. 

     

    Allow me to check with the team and get back to you. We will do everything we can to help you out on this one.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Lucas

    Worst customer service in the world.

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  • A802

    I shipped the unit back, tracking shows package delivered but I didn't received any confirmation and my support case was closed? What about my refund? which was promised to be don within 7 days? Oh btw, thank you so freaking much for "MAKING AN EXCEPTION" for me after I posted this!

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  • RobertLanger8267

    Ugh. I see I'm not the only one with this problem. At least mine made it to the 4-month mark before this started to happen.

     

    Let's see what they do for me.

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  • BAnans

    button rubber

     

    ?Got this problem as well, at the same spot too (at the + sign). There is also a bubble at the middle button next to the edge but it is yet to pop out like your picture. Definitely a design flaw. Less than 2 months of use.

     

     

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  • Ali_oksuz

    Happened to mine as well its all in the same area, poor build quality expected much more from Jaybird,, my old X3 was much better.20190406_221107

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  • SecretAgent0010

    same here

    IMG_20190408_084343

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  • Eddie97

    I have this Same problem as well.?

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  • SebastienLodge3592

    I just noticed the exact same problem on mine, seemingly took mine longer but nonetheless disappointing

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  • Biron

    This issue started happening with me today as well, on my birthday lol. Haven’t had them long at all. Haven’t exercised in them either.

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  • AIG

    I have the same problem too. Is there any way that I can glued my self? What type of glue?

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  • kholodok

    I was going to buy tarah pro today... but reading all this now and have a huge doubt is it worth?

    I had X3 for little more than a year and one day they just stopped working normally: at first they are not charged correctly, and then one earbud began to work much quieter other one. Yes, I regularly used them 3 times per week in gym, but they are positioned as the sport earbuds, isn't it? To my luck I bought them on Amazon and they just returned me money back.

     

    Hey, JB support team, what do you answer on all these posts above? I don't see your reaction? It was quit interesting to listen something from your side.

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  • SecretAgent0010

    I've found with bluetooth wireless earbuds of all types, if you are a 'power user', they're not going to last.

     

    I've given up on the manufacturer warranties and have started to use the big box store's replacement warranties instead. I've only had good customer service from best buy. The warranty usually costs about $30, depending on what you're purchasing. Also, go into the store, if you try and do the swap online, you have to send in your broken headphones before getting a replacement. This is what I intend to do when the bubbling gets bad enough

     

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  • John V John

    Same problem but customer support shipped a replacement to me within 2 weeks. But you're right it could be an underlying design issue. I think I just blew 170 dollars with no hope of support after the warranty expires this December.

     

    And Guys I noticed this after I'd left them overnight to charge one day. Anybody else see it then as well?Button Cover coming Off

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  • Luke Iwaszko

    This is definitely a design flaw with the product.

    I noticed this about 2 months after receiving my Tarah Pros. The rubber started to peel/ bubble around the plus button. Logitech customer support however have been excellent in my case and after a few emails sent me out a replacement pair.

    Unfortunately after 3 months with the replacement pair the same thing has happened again! Contacted customer support again today so fingers crossed it will go as smoothly again.  

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  • RobertLanger8267

    I too am on my third pair of Tarah Pros for this problem. I expect that this will happen at some point this pair as well unfortunately.

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  • Nicholas Msly

    Yep happed to me too in less than 2 weeks! Sent a photo onto Jaybird's Twitter stating such. What's even more ironic is that it's rated IPX7 water resistant and still knowing that, I never put it in a DROP of water on it. I never even ran with them yet for freak sakes! I'm absolutely returning the product, this is a HUGE failure on their end and all pairs are definitely defective for that reason!

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  • Nicholas Msly

    And what also REALLY ROCKS! Is that the piece of silicon that falls off is EXTREMELY difficult to reglue because it streaches like a rubber band when detached! And your constantly trying to squeeze it together, fighting it to fit the slight concaved surface.. 😊

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  • André Rønning

    Happened to mine only after a couple of weeks. After one week with my first, after two weeks on my first replacement unit, and after two weeks on my second replacement unit. This is definitely a design flaw made by jaybird.

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  • Patrick Gomez

    I literally got a new pair because my last ones had the bubble problem and now I have the bubble on the new pair. How terrible is this product and now I have to go back and talk to customer service for help once again. They said last time it's because you mix your sweat with cologne or body spray. Which was a lie because I for my second pair I made sure I never wore cologne or body spray and still I got the bubble.

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  • Jason Coronado

    Just happened to me. Bought them June of last year. Good customer support as they are sending me a new pair. Best fix for this is to use Sugru. I just took a small flat piece and placed it over the exposed control panel, cut holes where the mic and light are, then made some flat discs and stuck them where the buttons are. Works perfectly.

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  • Seb Bel

    Jason Coronado what did you make the discs out of? Seems like a good solution, thanks for sharing!

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  • Jason Coronado

    The flat piece and the discs are made of Sugru.

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  • James Pritchard

    The volume control on my Tarah Pro has also bubbled - the headphones are less than 10 months old and do not see heavy use, so this is really disappointing.  The evidence clearly suggests that this is a common problem/design flaw - please can someone advise how I can arrange for a replacement?

     

     

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  • David Pattison

    Same problem. Only had them for a few months.

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