I am from Australia and bought the Tarah Pro about a month ago, and the rubber on the control unit is already peeling off.
Took the issue to the customer service, the guy named Ronnie offered 2 solutions: Either wait for 2 or 3 month for the refund to process or take the Jaybird X4 or RUN as replacement with no price compensation. Haven't heard anything after I refused it and demanded a full refund.
Let's leave the discussion of whether this is a design flaw(A piece of rubber glued directly to the plastic where the control buttons are constantly pressed? Seriously?) or maybe I am just one of the unlucky few that got a faulty product. The after sales guy and his 'take it or leave it' attitude really pissed me off. Is that a common way of treating customer in your company? Do you just ignore the customer until they decided to take further actions and expose it? Jaybird just got some reputation and don't start destroying it too soon.
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