Why is my headphones only working on one side only



  • Logi_Bruce

    Hi Miguel Lobo,


    I am sorry to hear that your Jaybird X2's work on one bud only. This is not the quality we're expecting from our product.


    Here is a list of steps for the Factory Reset:


    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3. Hold both volume buttons for eight (8) seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.


    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


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  • Miguel Lobo

    I tried this Jaybird_Bruce but it did not work. I also paired with other devices and nothing seems to fix the other bud?

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