No response out of the box

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J M R

• December 12, 2018 12:13

Didn’t see charging light when I first charged out of the box. Finally found online user manual for X2, and tried powering on, pairing, anything... no light at all, or any response. What am I missing/not doing?

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  Bruce

  • December 13, 2018 15:14

  Hi J M R,

   

  I am sorry to hear that your Jaybird X2 won't power on. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

   

  - Computers are the best and safest method, as is anything 1 AMP or less.

  - Try a different power source/charger

  - Car chargers produce a much greater power supply and should be avoided.

  - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

  - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

  - Avoid charging your headphones after exposure to sweat.

  - Make sure charging port/cradle is clear of any debris.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  J M R

  • December 13, 2018 19:43

  that's all you got? I did try charging with computer. It does not work.

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