Audioquality / distorted high freqs

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Hoby

• December 07, 2018 12:50

I'm having issues with audio quality. Specifically the high freqs sound distorted and mumbled, it hurts my ears to listen to music and audiobooks. Specifically the cymbals in music and sharp S's in speech are painful after just minutes of listening. Is this a known problem?

?

Regards,

Håvard

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  Bruce

  • December 07, 2018 23:37

  Hi Hoby,

   

  I am sorry to hear that you are experiencing audio quality issues with your Jaybird X2's. This is not the quality we're expecting from our product.

   

  Here is a list of steps for the Factory Reset:

   

  1.Make sure your buds are powered off.

  2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

  3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

   

  You can further isolate the issue by testing using a different apps, device or a device with a different OS.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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