My X2 randomly connect and disconnect

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Sime1337

• November 22, 2018 12:52

Hi, I have my X2's over a year now and they were working perfectly , now suddenly i have problem with earphones connect, than after a minute disconnect by itself? and they're doing that all over again, i did hard restart on them,unpaired from my phone, everything i see on forum that you guys suggested and still doesn't work..

What can be the problem, i didn't droped them or anything like that, they are all the time in the case.

Thanks for answer in advance.

Kind regards

Sime?

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  Bruce

  • November 24, 2018 04:00

  Hello Sime1337,

   

  I am sorry to hear that your Jaybird X2 randomly disconnect. This is not the quality we're expecting from our product.

   

  I've sent you an email with details on how we will proceed with this one.

   

  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

   

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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