My jaybirds won't pair anymore. Any trouble shoots?



  • Logi_Bruce

    Hi Fabe,


    I am sorry to hear that your Jaybird X2's won't pair with any device. This is not the quality we're expecting from our product.


    Here is a list of steps for the Factory Reset:


    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Hold both volume buttons for eight (8) seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.


    You can further isolate the issue by testing using a different device or a device with a different OS.


    Feel free to reach back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


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  • Bmorerad

    Hey Jaybird_Bruce


    I'm having the same issue and have tried multiple factory resets, deleted the X2s from my phone's memory and ?still can't get my phone to recognize the headphones.


    The issue is not with my Motorola Droid--it still pairs with my truck, watch, gf's car, etc.


    Also, tried connecting my gf's phone to the X2s and got nothing.


    Please help!




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