My jaybirds won't pair anymore. Any trouble shoots?

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Fabe

• December 02, 2018 01:05

My jaybirds won't pair wit anything.?

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  Logi_Bruce

  • December 04, 2018 05:37

  Hi Fabe,

   

  I am sorry to hear that your Jaybird X2's won't pair with any device. This is not the quality we're expecting from our product.

   

  Here is a list of steps for the Factory Reset:

   

  1.Make sure your buds are powered off.

  2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

  3.Hold both volume buttons for eight (8) seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

   

  You can further isolate the issue by testing using a different device or a device with a different OS.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  Bmorerad

  • December 07, 2018 19:31

  Hey Jaybird_Bruce

  ?

  I'm having the same issue and have tried multiple factory resets, deleted the X2s from my phone's memory and ?still can't get my phone to recognize the headphones.

  ?

  The issue is not with my Motorola Droid--it still pairs with my truck, watch, gf's car, etc.

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  Also, tried connecting my gf's phone to the X2s and got nothing.

  ?

  Please help!

  ?

  Thanks

  ?--Brad

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