My right side headphone don't work. There is no sound coming when the headphone is started, music is played or any activity. Any suggestion?

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GautamS

• November 26, 2018 00:12

My jaybird x2 turns on pairs and turns off, I cannot manage to keep it on?

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  Bruce

  • November 27, 2018 04:16

  Hi GautamS,

   

  I am sorry to hear that your Jaybird X2's right bud no longer works. This is not the quality we're expecting from our product.

   

  Here is a list of steps for the Factory Reset:

   

  1.Make sure your buds are powered off.

  2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

  3.Hold both volume buttons down for eight (8) seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

   

  You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  GautamS

  • November 27, 2018 06:22

  Thanks Bruce for responding. I have already performed the below steps but no luck. I even tried different OS as suggested. Any other suggestion. Thanks Gautam

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  Gussy00

  • November 27, 2018 20:20

  I have the same problem, I would also like to know if there is any other method I can try for my right bud to work again

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  Gussy00

  • November 27, 2018 20:21

  I was also wondering if The problem is related to the cable, maybe it is broken

   

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