I watch movies on my phone and use the X2's while doing so. When there is simulated surround sound for the movie, which earbud should go in each ear so the sound movement is correct and is in tune with the movie? Thank you

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FreshFrank

• November 02, 2018 00:25

They stopped working mid use. I am not sure why they all of a sudden turned off and won't turn back on. I have had them for just under a year and use them 5 days a week. My intuition tells me it was water damage because I was very sweaty when I was wearing them, although I know they're said to be waterproof and have never had a problem with them before. Is there anything I can do to fix/replace them?

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  Bruce

  • November 03, 2018 15:43

  Hi FreshFrank,

   

  Thank you for joining the community and for posting your query.

   

  Allow me to get more information on this and get back to you. I appreciate your patience.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  Bruce

  • November 07, 2018 22:34

  Hello FreshFrank,

   

  Thank you for your patience.

   

  The right bud will be the right audio channel so is best to go in the right ear.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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