My earbuds start skipping after a few minutes on my iPhone 6S os 12.0.1
Since the controls seem to have also gone out on the headphone I'm not able to use them. Is there anyway I can get them replaced or get some type of discount on a new model? I would love to continue to use Jaybirds but don't want to have to pay for a new pair out of pocket just because my current pair stopped working out of the blue. Thank you.
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Hi Todski,
I am sorry to hear that you are experiencing a connectivity issue with your Jaybird X2's. This is not the quality we're expecting from our product.
Here is a list of steps for the Factory Reset:
1.Make sure your buds are powered off.
2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.
3.Hold both volume buttons for eight (8) seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.
You can further isolate the issue by testing using a different device or a device with a different OS.
Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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