My earbuds start skipping after a few minutes on my iPhone 6S os 12.0.1

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Todski

• October 23, 2018 22:25

Since the controls seem to have also gone out on the headphone I'm not able to use them. Is there anyway I can get them replaced or get some type of discount on a new model? I would love to continue to use Jaybirds but don't want to have to pay for a new pair out of pocket just because my current pair stopped working out of the blue. Thank you.

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  Bruce

  • October 25, 2018 01:28

  Hi Todski,

   

  I am sorry to hear that you are experiencing a connectivity issue with your Jaybird X2's. This is not the quality we're expecting from our product.

   

  Here is a list of steps for the Factory Reset:

   

  1.Make sure your buds are powered off.

  2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

  3.Hold both volume buttons for eight (8) seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

   

  You can further isolate the issue by testing using a different device or a device with a different OS.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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