Why does Tarah skip when listening to pandora or you tube through samsung galaxy phone

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  • Bruce

    Hello Samzion,

     

    I am sorry to hear that your Jaybird Tarah skips. This is not the quality we're expecting from our product.

     

    Please try the following to resolve the issue of your headset:

     

    -Move your earbuds and your Bluetooth audio device closer as you may be experiencing Bluetooth interference. While the range of most Bluetooth devices is 10 meters (33 feet), the optimal range for any Bluetooth stereo device is about 60 centimeters (2 feet) from the audio source.

    -Your earbuds Bluetooth antenna is located in the inline remote. Try moving your audio device closer to the side where the inline remote is located. For example, you can try moving your audio device to your right pocket instead of your left.

    -Reset your Bluetooth connection by turning your device's Bluetooth off for one minute and then back on.

    -Turn your audio device off and then back on.

    -Complete a reset of your earbuds

     

    You can further isolate the issue by testing using a different device or a device with a different OS.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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