My jaybirds keep powering off and on by themselves and also disconnecting from my phone. Is there any way to fix this?

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4 comments

  • Bruce

    Hi leahlou582,

     

    I am sorry to hear that your Jaybird X2's are powering on and off. This is not the quality we're expecting from our product.

     

    Here is a list of steps for the Factory Reset:

     

    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Hold both volume buttons down for 8 seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • leahlou582

    Hi Bruce.

    Thank you so much for your help. I’ve tried your suggestion numerous times, and it won’t work for me. It randomly powers on and off or continues to just flash red and green. Anything else you can this of.

     

    Thanks,

    Leah

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  • Bruce

    Hello leahlou582,

     

    Sorry to hear that it did not work. I sent an email from us regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • leahlou582

    Hi Bruce!

    I purchased the jaybirds on 9/9/16 from Sam’s club. So I’m quite sure they are no longer under warranty. I was just hoping that it was something that could be fixed. Thank you for taking the time to respond to me.

    Leah

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