it wont charge; the white charge light is on and blnking when plugged in. What to do? Thanks.

Comments

4 comments

  • Bruce

    Hi billyHeb,

     

    I am sorry to hear that your Jaybird Tarah won't charge. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • billyHeb

    Didn’t work

    wont charge

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  • billyHeb
    Hello! Yes. I did it all The charge light does not go on. Please let me know what to do There has been no damage to the device William Hebda
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  • billyHeb
    Here is the receipt. The device is broken. Please send me a new one.
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