My Tarah headphones stopped working suddenly anything I can do?

Comments

3 comments

  • Bruce

    Hi Robbie94,

     

    I am sorry to hear that your Jaybird Tarah stopped working. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Robbie94
    Hi, Unfortunately after trying this my Tarah headphones still won't turn on. Is there any reason why they would stop working while using them without making the turning off noise and without charging at at all? What can be done to fix them seeing as they are less than a month out of the store? Regards, Robert On Mon 24 Dec 2018, 4:56 p.m. Jaybird Community < customercare@jaybirdsport.com wrote:
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  • Robbie94

    Hi,

     

    I have not received any type of response as to further options for me to try or ways to fix my headphones. Clearly my issue isn't of importance to Jaybird as it has been 16 days since any response considering my first post was responded to in less than 3 days. Is this the way Jaybird treats their customers all the time or just those that have issues with their products?

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