One side of the headphones has stopped working, no sound comes out. It is the left side, opposite of the volume side. Headphones are charged and have not been damaged. Any suggestions?

Comments

22 comments

  • Engelbert

    Hi Karebear30,

     

    I'm sorry to hear that the left side of your Jaybird headset stopped working. Let me help you with your concern.

     

    Please try a factory reset on your Jaybird headset that can help eliminate the issue.

     

    If you have the Bluebuds X or Jaybird X2:

     

    1. Turn headphones off 
    2. Put headphones in pairing mode (hold middle button for 6-8 seconds until it says, "Searching for your Music Device")
    3. LED will flash red and green 
    4. Hold both volume buttons down 6-8 seconds, this will reset the headphones
    5. LED will flash orange 3 times 
    6. Delete Bluetooth profile from device 
    7. Put headphones back into pairing mode and connect them to your device. 

     

    If you have the Jaybird X3, Jaybird Freedom or Jaybird Freedom 2:

     

    1. Turn the headphones off. 
    2. Put headphones into Pairing mode — hold the middle button for 6-8 seconds until it says, "Searching for your Music Device". The LED will begin to flash red and green. 
    3. Once in Pairing mode, push the middle button twice. The LED will flash red and turn off. 
    4. Delete the Bluetooth profile from your phone or music device. 
    5. Pair your headset to the device again using the middle button.

     

    Also, check if the issue persists, when the headset is paired to a different audio source.

     

    Feel free to reach us back by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

     

    Best Regards,

    Jaybird_Egie

    Jaybird Customer Experience

    #PowerYourPassion

     

     

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  • Karebear30
    I’ve reset the headphones, and still not able to hear from the left side.   Any other thoughts? Sent from Yahoo Mail for iPhone
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  • jdauter

    Same problem here. Please help

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  • aseempatni

    Same problem. Need help.

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  • GabyCruz

    I also have the same problem but on with the other side... Please, any help!

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  • sealtunes

    I am also having the same problem

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  • MindyM

    I’m also having the same issue, sounds like some kind of bug, especially since I only used mine a handful of times and they’re in pristine condition.

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  • MindyM

    Also, mines the left side too - weird.

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  • jdauter

    This is obviously a known hardware issue as Jaybird replaced my X3s without questioning or trying to troubleshoot. I just hope this new pair does not do the same thing. It would be great if Jaybird acknowledged an actual problem. Hope yours are still under warranty, as right now the only solution is replacement.

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  • jroseattle

    Same issue here. Went through the instructions above for executing factory reset, pairing with different devices, etc. No bueno. Contacting support.

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  • Emcho

    Same issue here - mine is on the right side (one with the volume) also only had them for a few months and in perfect condition..?

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  • Karebear30

    I’ve had no luck and no support to fix this issue. I’ve purchased another pair of headphones that are NOT Jaybird. Disappointed and will never purchase again.

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  • Miss_kmarie

    I have the same problem. Still waiting for customer support to get back to me. I haven’t even had them a year and I’m super careful with them.

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  • SParsho

    My left earbud stopped working a couple of days ago. Looks like it really is a manufacturing issue. A bit disappointing considering that they are a really good pair of headphones. I'm really hesitant buying another pair of Jaybirds now.

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  • Darcypreece

    Just had the same problem here. Tried contacting support and no response yet.

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  • Xuan Wu

    Got the same problem this morning. Any solutions?

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  • Long Long

    This is my third pair of the Jaybird x3. The first two had other problems, but due to my own handling. I have the same problem... no right sound. If I dont get any REAL answer I will stop buying Jaybirds.

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  • Guardian Angel

    Hi. I'm having the same problem with my X3. I tried the instructions but it's still not working. Can you help me with this?

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  • Sanjeevkumar1926

    It seems to me that the only template solution Jaybird support team has for us is reset our devices which is a poor reply! Honestly, how many of us have bought more than 1 Jaybird device because of recurring issues like this? I'm already into my 3rd earphones. I'm not going to purchase from Jaybird anymore because this brand is cursed. I lost the first one and the other two had issues with it. The only reason why people like myself stuck with the product is because of purchasing the charging dock which itself can be easily misplaced. Now that i have switched to Android, i have no reason to purchase Jaybird products any longer. I wonder if the "X" in the series refers to the number of times people have bought it because it fails everytime?

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  • Laz London

    agreed. no more jaybird. they are a failure in engineering and support. 

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  • JEM Pro

    same for me here, left earbud stopped working this morning... so many comments and not one answer back from Jaybird... hey Jaybird wake up!! @engelbert?

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  • William Rivas

    These are trash...third pair never again. DON'T BUY THIS BRAND!

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