Will the silicon ear tips be securely fastened to the earbuds for the X4? It was a super annoying design issue with the X3. They would fall off all the time and required some DIY workarounds to keep them in place.

Comments

4 comments

  • Logi_Bruce

    Hi Churrific,

     

    Thank you for joining the community. Let me help improve your experience.

     

    Please clean ear tips regularly of dirt and wax buildup. 

     

    To clean, remove ear tips from earbuds, then gently wipe away dust and oil with a dry cloth, and/or use warm water and mild soap to remove buildup. Completely 

    dry before reattaching. 

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • thor_victor

    I had the same issue, then resolved it just like Jaybird_Bruce said. I figured out that the problem was the dirty and wax, cleaned them and they worked like a charm for like anther 3-4 months, just clean them every 2-3 months.

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  • Logi_Bruce

    Hello thor_victor,

     

    Thanks for the mention, glad the solution worked for you.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • will never buy again

    Cleaning them does NOT fix the issue as mentioned above, and why in the world would they design the end to get smaller towards the tip. how did they expect the ear tip to stay securely in place!! (Picture attached)

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