Why do my jaybird stop working?



  • Bruce B.

    Hello A1ex11,


    Thank you for joining the community and for posting your query.


    This is not an expected experience. Please confirm button options selected as default for Jaybird Run. Also, please confirm if this happens to the buds when connected to a different device or a device with a different OS.


    Please also make sure that your buds are selected as default for media audio.


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


  • A1ex11

    Hi there Bruce thank you for your answer.


    So I did as you said as I did reset my buds and it still have this problem.


    My phone is a Huawei P20 Pro so android. How else can I try fix, them?

  • A1ex11

    @Bruce Jason Balaoro? Any advice?

  • Martin Andres Luna

    same problem here, where you able to solve it??


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