Left side soundless

Comments

7 comments

  • bbrac

    @Alger Chua I am sorry to hear that, please try this hard reset and let me know if that helps. 

     

    During the pairing mode ( red / green ) it is possible to reset your headphones. First follow the steps to enter pairing mode. By powering up the headset, holding past the ( green ) led light till you receive the multi color flashing.  Then instantly switch and hold the up & down key simultaneously until the dual color status indicator LED rapidly flashes 5 times and or a double high tone is heard threw the headset.

     

    You'll want to delete & repair the headset to your music player once finished with that.

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  • JaimeeNelsen4097
    The exact same thing happened to mine and the reset did not work. Then they never got back to me in support.
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  • petit bonhomme

    I have the same problem..reset doesn't work..it's still one side without sound..

    what do i have to do to fix it..? 

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  • bbrac

    @Jason Adams If that reset did not work please send an email, chat or call into the link below so that one of our Agents can help you set up a warranty claim. 

     

    http://www.jaybirdsport.com/support/

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  • Sameep83

    Have the same issue, within the first 60 days of use. I think the product quality has really gone down. And no response from customer service yet.

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  • ACFC

    Hi Guys,

     

    Customer Service has followed up with me and the issue got resolved.

     

    Try calling their local or overseas hotline.

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  • Sameep83
    Yes called today and they are sending instructions for the replacement. Let's see how it goes.
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