Where's the service support for warranty claims

Comments

8 comments

  • bbrac

    @Mariam Ng I am sorry to hear that you have not received any help thus far. I was looking up your email in our support system and I don't have any record of contact. What seems to be the issue with your headset and I can help you out. 

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  • MNHK
    I replied to your email as advised and what I received was the below response Sent from my iPhone Begin forwarded message: From: Logitech Customer Care Date: 10 January 2017 at 3:42:12 AM SGT To: "mariamng@gmail.com" Subject: Email to Case Rejected Reply-To: customercare@logitech.com *** AUTO-RESPONSE *** Dear Customer, Thanks for contacting Customer Care. We no longer process email inquiries sent directly to this address. Please re-submit your question using our web form at support.logitech.com/contact and we will get back to you as soon as we can. You can also visit these URLs for support: FAQs - support.logitech.com Support community - forums.logitech.com Regards, Logitech Customer Care Team
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  • MNHK
    My original email is below. Sent from my iPhone Begin forwarded message: From: Mariam Ng Date: 3 January 2017 at 8:37:02 AM SGT To: support@Jaybirdsport.com Subject: Fwd: Warranty Claim - My Jaybird X2 is not working RESEND/REMINDER Sent from my iPhone Begin forwarded message: From: Mariam Ng Date: 23 December 2016 at 8:35:51 PM SGT To: support@Jaybirdsport.com Subject: Warranty Claim - My Jaybird X2 is not working Hi, I bought my Jaybird X2 in April 2016. Pls see Amazon invoice attached. I've tried to register the warranty but keep getting the message "Please check back as we are updating our warranty registration process. You will be able to register your Jaybird product soon. We appologize for the inconvienence." My jaybird is not working although I've fully charged it. Please advise what I must do. Thanks and regards, Mariam Ng Singapore
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  • MNHK
    Hi, In reply to your email today. Since my email of 11 Jan, I am still waiting for a response from yr support. Regards, Mariam Dear Mariam, You’ve recently been in contact with Jaybird, and we’d like to follow up and ask if your request was fully addressed.
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  • Dennis Michalos

    I sent an email back in mid December for my defective X2's and just received feedback two days ago.  I was told that the "lifetime warranty" against sweat is no longer valid for my headphones.  I have had to exchange over a dozen Jaybird's headphones since June 2012 because they all have been defective.  It took 3 weeks to find out that I can't exchange my X2's.  Customer service has been horrible and the quality of Jaybird Headphones is terrible.  Now I am forced to spend over $100 for yet another set of jaybirds that will only last me another 6 months.  The main reason why I bought these headphones in the first place were because of the Lifetime warranty against sweat.

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  • MNHK

    Hi Dennis, sorry to hear that you are experiencing similar issues.  Service support appears really bad these days.  

     

    Hey Beau, except for sending me emails to ask if my issues have been resolved, no one has addressed the issues I've stated.  Jaybird support has really got to buck up and respond effectively.  Action please! 

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  • WaleedMMM5

    I have case opened for 2 weeks and nobody respond to me !!!

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  • WaleedMMM5

    I have exactly the same case 

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