No bass

Comments

10 comments

  • Madi

    Hi there,

     

    Have you tried all the different combinations of ear tips and fins? Once you get the perfect fit you should have great sound quality coming out of your X2s. The buds should fit snugly in your ears in order to create a seal for the best sound. 

     

    -Madison_Jaybird

    #poweryourpassion

    0
    Comment actions Permalink
  • jaebird11111

    thanks but I tried that as well and still no bass.

    0
    Comment actions Permalink
  • mrobin604

    I'm having a similar problem. The earbuds sound like an old AM radio. I tried the EQ in the app and while it does alter the sound on the high end, there is no bass being produced as far as I can tell.

     

    The buds do form a tight seal, I'm using the silicone tips. I can't tell if there is a problem with my pair or if the sound is just inferior to the apple earbuds (which are fine).

    0
    Comment actions Permalink
  • gusms

    I'm having exactly the same problem. I got one X3, and I liked it so much that I ordered another unit. Before the second arrive, the first one suddenly sounds like the AM radio, no bass. When the second arrives, I could compare the sound and confirm the problem. Now the second unit is losing the bass too. I suspect that the ridiculous loud sound when you turn on and off could be damaging the units.

     

    0
    Comment actions Permalink
  • Engelbert

    Hi @Gustavo Madeira? ,

     

    I'm sorry to hear that your Jaybird X3 is having issues with the sound specially the bass. Don't worry, I'd be glad to assist you with this.

     

    I would like to know if you have tried both units without the Jaybird App installed? How about selecting a preset or customizing/adjusting a preset?

     

    You can also try a factory reset and see how it goes. Here's how:

     

    1. Make sure your buds are powered off.
    2. From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green. 
    3. Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset. 

     

     

    Best Regards,

    Jaybird_Egie

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

    0
    Comment actions Permalink
  • gusms
    Thank you for your answer. My phone is a Samsung Galaxy S8+, and I decide to try the suggested procedure also with an old Sony Xperia Z3. I uninstalled the app in S8+ and reboot, and reset the first X3 unit. No results. I tried this procedure with both the S8+ and the Z3, and reset both Jaybird X3 units and try all combinations with no result. I Listen carefully both units and compare with a Jaybird X2 I own. The X2 sounds perfectly with both S8+ and Z3, with a balanced sound and a good bass for an in-ear phone. The oldest X3 (one year old) still sounds like and old AM radio with absolutely no bass. The newer X3 (one month old) I can hear some weak bass but the highs are brash, metallic and exaggerated. It’s important to notice that both units sound great at first. That’s why I got another one. The one thing that almost ruin the product is the ridiculous loud greeting sound that hurts my ears to the point that I always turn it on and off with the buds out of my ears. The greeting sound is so loud that it could even damage the phones. This possibility could explain the degradation of the original sound. 2017-12-06 23:11 GMT-02:00 Jaybird Community :
    0
    Comment actions Permalink
  • j100
    Also no bass with Jaybird X3 connected to a Pixel 2 phone. In the Jaybird EQ app adjusting bass has no noticable effect, yet EQ works for mids and highs. I get more bass with the on and off tones then any track I have played. I have only had the Jaybird X3's for a week. Any $40 pair of wired headphones would sound better. Super unhappy with the sound quality, too the point of preferring my 6 year old $40 wired Sony earbuds.
    0
    Comment actions Permalink
  • j100
    Okay after a bit more messing around figured the bass EQ does work. But even with the bass boosted to the max it sounds like I am listening to a clock radio. I mean the bass exists but it's lost all it's character. If you can imagine listening to hip hop and doom/sludge metal on a clock radio you might start to understand why I am so unhappy with the Jaybird X3'S sound quality.
    0
    Comment actions Permalink
  • Nuget

    I purchased a set 3 weeks ago.

    No bass, but I can hear traffic fine, even with a tight fit.

    The free earbuds that came with my iphone are light years better.

    If I were a musician, I wouldn't allow my music played on these.

     

     

     

    0
    Comment actions Permalink
  • FixJaybird

    I had this issue with my jaybird x4. What seems to have fixed the problem was to uninstall the jaybird app and reset the earbuds.?

    ?

    Before this i used the jaybird app to boost the lower frequencies to the limit, but this was not good enough for me, since the bass still didnt sound right.

    ?

    Hope this helps.

    0
    Comment actions Permalink

Please sign in to leave a comment.