Mysound for X2

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TOMASRSOTO

• October 28, 2016 08:00

3 weeks ago I purchased a set of Jaybird X2 headphones.  At the time, the use of Mysound was advertised as a key feature of these headphones.  I tried connecting my iPhone5s with Mysound and was unable to.  I contacted support and I was suggested to desinstall and reinstall, which showed that you as a company was still assuming that Mysound should work with X2.  I did it and it did not work. 

Yesterday I contacted support again and I was told that Mysound does not work with X2.  I see that you also now report that in your webpage as well.

I am very happy with my purchase.  However, I am very unhappy with this situation with Mysound.  It is not correct for you to promise a functionality that eventually is not delivered.

How do you plan to compensate me or correct this situation?  Thank you.

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  bbrac

  • October 28, 2016 15:28

  Hi,

   

  Sounds like their is some confusion here, the X2's weren't advertised for the MySound app. The app was released with the Freedom unit and is only compatible with the Freedom and X3 headsets. We do apologize if there was any miscommunication. 

   

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