My Freedom Sprint earphones will not connect via bluetooth to my asus laptop, google pixel or macbook pro. It is not being picked up by any device. I do not charge the earphone longer than two hours.

Comments

6 comments

  • Bruce

    Hello RDZ,

     

    I am sorry to hear that your Freedom Sprint won't connect to any device. This is not the quality we're expecting from our product.

     

    I sent you an email and I will provide you details on how we will proceed.

     

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

     

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

  • Shira22

    I have the same problem. What should I do??

  • Bruce

    Hello Shira22,

     

    Does this happen on several devices? Thank you.

     

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

  • Shira22

    Yes, my jaybird run doesn’t connect to all my devices. But I just want to connect between the ears phone to my mobile phone. The jaybird run Bluetooth doesn’t showe on my mobile phone

  • Bruce

    Hello Shira22,

     

    I am sorry to hear that your Jaybird Run won't connect to all of your devices. Allow me to assist you further.

     

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

     

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

  • ChrisPatterson3479

    Yeah, I'm in the same boat. They were connecting to my iPhone X, but now they won't. I "forgot" the original device as paired, they tried to re-pair, but they don't show up. Tried my whitebox PC, no luck. Just tried on my iPad, to which they have also been paired, previously, and they won't connect. Are they just too old?

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