Trouble With the bluetooth connection



  • Bruce B.

    Hello DRJDM,


    I am sorry to hear that your Jaybird Freedom Sprint keeps disconnecting. This is not the behavior or performance that we expect from our product.


    Please expect an email from us and provide you details on how we will proceed.


    Feel free to reach out back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


    Hello Bruce, Thank you for your response... Can you please tell me what are de details on how to proceed. Looking foward for your response 2018-05-02 18:54 GMT-03:00 Jaybird Community :
  • DCarmona1
    I have also had this issue with my Freedom Sprints. It disconnects from my phone, the light flashes purple fro some reason, it beeps twice, and then reconnects. It all happens in a matter of like about 5 seconds. What I’ve managed to notice is that it does it when my phone isn’t playing music. This isnt normal because I haven’t managed to find anything on it showing a purple light with this behavior.

Please sign in to leave a comment.