Why can't customer service return any of my email and help??

Comments

4 comments

  • stevecb06

    Try using the chat feature.  I had a terrible experience dealing with them through email (Long periods of not hearing back from them, lack of communication, they denied my warranty replacement with no explanation).  I then spoke with 2 different reps on 2 different occasions using the online chat and the experience was like night and day.  They helped me out quickly and efficiently and processed my warranty replacement.

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  • SB205115

    @stevecb06 Where is this chat feature? The only one I can find is on the Logitech site but its always says chat is not available.

     

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  • stevecb06

    @Samuel Bonet Jr? Interestingly, just yesterday I started having problems with my warranty replacement that I have only had for 5 months. I too cannot access the chat function now. It just shows as a blank page for me.

     

    This is the page I went to before: https://support.jaybirdsport.com/s/chat

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  • Debb

    that doesn't work... wonder where they all went???

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