I had Freedom Sprint headphones for less than 2 years and they quit staying charged unless plugged in. I've been back and forth with Customer Service for over 2 weeks now to get the replacement X2 headphones they promised me. Every time there is an excuse and they never return my inquiries. I am BEYOND frustrated with the handling of this matter. And now, I read that the X2 headphones have all kinds of issues too. I loved my headphones when they worked but this is getting ridiculous, 1. That I still haven't received replacements and 2. That they most likely won't last long. I have seen that many only get a response when posting here, so here goes. My case number is 04618315. I hope this resolves this issue as I have nothing else positive to say about my experiences with Jaybird and would not think of purchasing from them again. Ugh.
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