Why can't customer service get their act together to replace defective headphones?

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4 comments

  • bbrac

    @Misa Schillaci I apologize that you feel that way. After looking at your case, I see that your replacement unit is setup and just waiting to ship. You will receive an email with a tracking ## as soon as that has shipped. If you have any other questions or concerns please feel free to leave that on your case assigned so that we can help you further.  

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  • Hurdlegrrl

    This is the same answer I've heard from 2 other customer service reps. I was told on Jan. 23 that the package was ready to ship. It takes 10 days to release a package to ship? Doesn't make any sense. The last rep said he'd update me in 24-48 hrs. Here we are at 48 hrs with no update. And I continue to wait...

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  • Hurdlegrrl

    I just chatted again with someone. The latest excuse is now there are no replacements to ship with NO ETA on when they will be available. So I'm just supposed to go without headphones until I don't know when? It's been almost a month already. What a joke. I would NEVER EVER purchase from Jaybird again with such horrible service. I guess it's time to start looking for new headphones that ARE NOT Jaybird. Thanks for a waste of my time and money.

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  • Acecare
    I am going through the same situation! I opened a case on Oct 30 2017, was told my case was approved and my replacement was forwarded to "shipping". I emailed back to say thank you for prompt service and asked when I would expect the replacement. NO Response I called a week later to inquire about shipping and was told it takes 10 days. After two weeks of waiting Nothing. I called again this time spoke with a manager - she told me that my replacement was going to be "expedited" and 2 days later got an email saying to wait for UPS tracking number. NOTHING I again called back and was told that they were "out of stock" of the black x3, I was given the option to go with another color and new case number was assigned. Was once again told that my replacement was going to be expedited. Yeah Right - NOTHING. It has now been over a month since case was opened. I have been given the run around by Jaybird customer service. Each time I have called ever since I get the same BS apology and that the "back office" needs to approve? What I thought my case was approved. Enough of the run around and send my replacement.
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