not charging, battery pack charged still not working

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Lita907

• January 22, 2017 01:56

I cannot get the headphones to work unless I have them plugged into the USB. They worked fine until last night. I'll hold down the power button for longer than the needed time and get no response until it is plugged in. If I unplug them from the USB, it stops pairing with my iPhone until I plug it back in. These are a bit older, I got them for Christmas years ago. Any way to fix this problem?

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  bbrac

  • January 23, 2017 21:41

  @Angelita Rivera Do you have the JF5 model? Also is the headset working when the battery clip is attatched? 

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  Lita907

  • January 24, 2017 21:05

  It was working but with the no power can't say it is.

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  Lita907

  • January 24, 2017 21:05

  It is the F5 model.

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  bbrac

  • January 25, 2017 20:59

  @Angelita Rivera Awesome, when the battery clip is attached to the headset. Does the headset still work? Or not at all?

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  Lita907

  • January 26, 2017 06:38

  Foe about a week it was intermittent and now not at all working.

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  bbrac

  • January 26, 2017 19:31

  @Angelita Rivera I am sorry to hear that please send an email, chat or call into the link below so that one of our Agents can help you set up a warranty claim. I do suggest the Chat feature, this will make the process much quicker for you. 

   

  http://www.jaybirdsport.com/support/

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