Bluetooth pairing lost

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5 comments

  • bbrac

    @TS Chew Are you entering paring mode every time you turn the headset on? As soon as you see the blue light you can release the power button. 

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  • libra04ts

    no.. it is in on mode...with blue light. If I select jaybird freedom 4 on my phone, it will say cannot communicate with the earphone. and then I will have to pair again. I tried on another phone, same issue. Is there a way to hard reset the earphone?

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  • libra04ts

    I did some further test. After first pairing and connection. I turned of the earphone, leaving bluetooth on my phone ON. Then I turn on the earphone, my phone prompted earphone request for pairing. So it seems the earphone always start in pairing mode some how and lost the previous paired profile?

     

    Thanks.

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  • libra04ts

    Hi,

     

    I did further tests. It seems that the earphone could not retain the paired profile? or it goes into pairing mode? I make sure that I let go of the button when the light turns blue. Any way to hard reset or update the firmware?

     

    Thanks.

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  • bbrac

    @TS Chew Yes, I will list that below. Please let me know if that helps. 

     

    During the pairing mode ( red / green ) it is possible to reset your headphones. First follow the steps to enter pairing mode. By powering up the headset, holding past the ( green ) led light till you receive the multi color flashing.  Then instantly switch and hold the up & down key simultaneously until the dual color status indicator LED rapidly flashes 5 times and or a double high tone is heard threw the headset.

     

    You'll want to delete & repair the headset to your music player once finished with that.

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